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My Account
To create a customer account, simply click on the »Login« button in the menu bar, then on the »Registration« link in the login section and fill in the registration form. You can also easily create your customer account while placing your first order. In both cases, you will need to enter your email address and a secret password. With this data, you can then log in to your client account at any time, allowing you to view, verify, and manage your data.
In the main title of the main page, under “Login”, click on “Forgot your password?” And enter the e-mail address registered within the customer account. We will send you an email to enter your new password. You can then change this password as you like.
Write us an e-mail to info@semmelweisshop.hu when you wish to delete your account, and we will immediately take action.
Once you have logged in to your customer account, you can view and edit your information there. To change your e-mail address or name, you need to contact our customer service.
You can enforce the right to data portability (Article 20 of the GDPR) at our customer service via the e-mail info@semmelweisshop.hu.
Order
Once you have added the desired products to your cart, you can complete your order with the »To checkout« button. It is then advisable to create your own customer account, which you can conveniently do as a new customer during shopping, in which case you will remain logged in. Then there are a few steps (shipping details – payment method – confirmation) in the ordering process, and then you can close your order.
Unfortunately, you cannot use the coupons afterwards, this is not technically possible. If you forgot to use the coupon, you will be able to use it during your next purchase within the expiry date of the coupon.
You can find information about your order in the order confirmation e-mail we send you. You can also track your orders in your customer account under “Your Orders”.
Currently, we only accept and deliver orders from Hungary.
After placing your order, we will send you a confirmation e-mail with the billing and shipping address and the selected payment method in addition to the products you have selected.
Don’t worry, you may still be able to order the product you want in the future. However, unfortunately, we cannot say exactly when a product is available again. We are happy to send you a reminder when your product becomes available again. To do so, add the desired product to your wish list and we will notify you by e-mail when it is available.
Yes, you need a customer account to make a purchase.
If your order has not yet left our warehouse, you have the option to cancel it. Our warehouse will quickly reserve the pieces you have ordered, which is why it may not be possible to cancel your order even after a few minutes. Please call us so that we can investigate your cancellation request directly! You can reach our customer service on the following telephone number: +36 1 459 1500/60475 on weekdays between 9 am and 3 pm.
You cannot change your delivery address in our system, as your order will be entered into our system after your confirmation.
If you would like to change your order address, please contact our customer service as soon as possible on the following telephone number: +36 1 459 1500/60475 on weekdays between 9 am and 3 pm.
Unfortunately, you are currently not able to order by phone. However, our customer service is happy to help if you have any questions about the online order, complaint or return process.
Of course, you can also order from your tablet or smartphone. To do so, simply visit our website using your browser. The display of the website has been specially optimized for mobile devices.
There is no minimum order.
There is no maximum limit on orders. The maximum amount of the order depends on the selected payment service provider.
Payment
If you have chosen a credit card as your payment method, your order will only be completed after a successful payment process. Therefore, for these two payment methods, the payment confirmation will appear directly in your browser window
VAT is, of course, shown separately on each invoice.
You can choose from the following payment methods: Visa card, MasterCard card payment, cash on delivery (bank card and cash).
If credit card payment is not possible, there may be various reasons. For example, you may have entered your information incorrectly or there may be a technical error on our part.
We will reserve the purchased products for you during the payment process. We only charge your credit card for the full amount of the delivered products when we post them to you.
You can receive the invoice with your parcel, whether you have chosen cash on delivery or home delivery method.
We do not currently offer the option of installment payment.
We do not offer tax-free orders.
Coupons
If you have a coupon, you can enter the coupon code in the »Coupon code« field immediately before payment. Then, by clicking on the »Redeem« button, the discount is activated and the invoice amount of your order in your browser window is immediately reduced by the value of the coupon.
If the coupon code does not work, it may be due to the following reasons:
- The coupon has already been redeemed and used.
- The coupon has been issued to a specific customer account.
- The coupon is tied to a minimum and / or maximum order value.
- The coupon cannot be used for all brands.
If your coupon code does not work for any other reason, please contact our customer service at info@semmelweisshop.hu . Please keep your coupon code ready.
Coupons cannot be paid in cash.
Unfortunately, you cannot use the coupons afterwards, this is technically not possible. If you forgot to use the coupon when making your next purchase, you can use the coupon until it is valid.
Delivery and collecting in person
Products available immediately are usually shipped within 2 business days.
To verify the delivery status of your order, use the tracking code on the delivery confirmation, which you can track through the MPL parcel tracking system.
If you want to verify that your order was placed correctly, you can view it in the order confirmation we sent you via email. Alternatively, log in to our website with your email address and password, then click on »Your orders«. If you have any questions about your order, or you have not placed your order correctly, you can contact our customer service at info@semmelweisshop.hu.
Shipping is 2190 HUF.
In case a product delivered by us is damaged or in any other way is wrong, please let us know on the e-mail address
. This way we can negotiate the replacement of your order. It is IMPORTANT that you keep the invoice received with your order, as we can only exchange the product against an invoice.
We ship our products with our delivery partner, MPL.
Yes, you can request that the order be shipped to an address other than your billing address, such as your workplace. To do so, enter the desired delivery address in the “Shipping address” field!
Once logged in to your customer account, you can view and edit your information. To change your email address, please contact our customer service!
Unfortunately, it is not currently possible to send a parcel to a parcel point or collection point.
Currently, we only deliver packages to Hungary.
In case of collection in person, it is necessary to pick up the package within 2 working days after the confirmation of the order in our shop in the hall of the Semmelweis University Centre for Theoretical Medicine between 10 am and 4 pm. If the pickup does not take place within the given deadline, we will unfortunately not be able to hand the parcel over.
Warranties and Return
- Bring it in in person to Semmelweis University Center for Theoretical Medicine (1094 Bp., Tűzoltó utca 37-47.)
After checking the returned products, we will refund the invoice amount via the payment method you used. Please be sure to return the products in the condition in which you received them.
As soon as we have received the parcel and checked it, we will send the invoice amount to you within 14 days, using the payment method you used during your order.
If a product delivered by us is not in any OK, bring it to us in person to Semmelweis University Center for Theoretical Medicine (1094 Bp., Tűzoltó utca 37-47). As soon as the product arrives to us and is checked, the refund process will start on the path you provided as the payment method. The customer service staff will be happy to help you with your complaint.
If a product we deliver is damaged, defected or not OK in any way, you may complain about it. Please contact us by e-mail at info@semmelweisshop.hu or by phone at +36 1 459 1500/60475 on weekdays between 9 am and 3 pm.
You have 90 days after the purchase to return the product to us. Further information on the applicable right of withdrawal can be found in our general terms and conditions (ÁSZF).
You will receive your refund the way specified as your payment method. In case of payment by card, the amount will be refunded to the specified account. In case of PayPal payment, the refund will be transferred to your PayPal account. You can report any questions to our customer service at any time. We are happy to help you.
Other
If you don’t want to miss out on our promotions, sign up for our free newsletter. To do so, simply enter your e-mail address in the “Subscribe to the newsletter” section at the bottom of the page. You will then receive an email directly in which you only need to confirm your newsletter subscription.
We also welcome feedback, criticism, and praise. Send us an e-mail to info@semmelweisshop.hu . We will reply to all cases.
Our newsletter is sent at irregular intervals, whenever we can share fresh news with you.
Newsletters regularly inform you about current promotions at our webshop and about the products that will be re-stocked. If you subscribe to our free newsletter, we will inform you about:
– our latest products
– coupons and discounts
– our special offers
– our re-stocked products
If you have subscribed to our newsletter but have not received a message about it, please contact us at info@semmelweisshop.hu .